Contents:
1. Applying for an edu.au domain name
2. Domain name lifecycle
3. Standard renewal process
4. Automatic renewal process
5. Consolidated invoicing
6. Cancelling a registration or renewal
1. Applying for an edu.au domain name
To apply to register an edu.au domain name, applicants must complete the online application form, accessible through either the domain search of the
https://www.domainname.edu.au website or by placing a new order when signed into an existing account.
The application process consists of the following steps:
- 1. Domain search
- Confirming availability
- Select the domain from the available suffixes you wish to apply for
- 2. Licensing details
- Billing term selection – annually or biennially
- Applicant or proposed licence holder contact and eligibility details
- 3. Customer authentication (skipped if already signed in)
- Sign up as a new customer; or
- Sign in as an existing customer
- 4. Payment and checkout
- Select payment method - pay by card or direct deposit
- Nominate a billing address for the associated invoice
- Provide any additional notes or supporting statements
- Option to "continue shopping" if wanting to add additional domains
When your application has been submitted successfully, you will receive a confirmation on screen.
New customers will receive an automated welcome email to validate the address provided in Step 3. Customers can view their applications via the
Products and services tab while signed into the customer portal.
On receipt of an application, the proposed domain name will typically be raised for review on the same or next business day. If more information or supporting documentation is needed from either the applicant or a third party to determine eligibility as required by the Schedule A of .au Domain Administration Rules: Licensing, processing times will vary based on when it is received.
Once the application has been processed, the nominated account contact will receive an email either confirming that that domain name has been approved, pending payment, or that the domain name has been rejected (including the grounds on which the registrar was unable to approve the application).
Domain names are currently licensed for a period of 1 or 2 years.
The option to renew a domain name becomes available at 90 days from the expiry date.
If no renewal is placed, the domain name will enter a suspended state from the expiry date. While in this state, any services that were attached to the domain name will no longer be accessible.
After the expiry date, registrants have a 30-day grace period in which to renew a domain name and for it to be restored before it is deleted from the registry and made available for others to apply for.
All renewals, whether processed in the 90 days before the expiry date or in the 30-day grace period following the expiry date, will extend the licence by the number of years selected from the expiry date.
3. Standard renewal process
The standard renewal process in an opt-in process.
Renewal reminder notices are issued to both the primary and any secondary contact email addresses set against the account. Unless renewed in the interim, the notices will be issued at the following intervals:
- 90 days from the expiry date
- 30 days from the expiry date
- 7 days from the expiry date
- 3 days from the expiry date
- 1 days from the expiry date.
From the first reminder notice being received, you can renew your domain name through the following steps:
- Sign in to your edu.au domain name management account
- Navigate to Products & Services and select the domain name
- Click Issue next invoice from the management options.
Your renewal will then be processed on receipt payment.
Please note
If you need to renew your domain name registration and do not have access either to the email address that would have received the renewal reminder notices or to the customer portal, please
contact our support team for assistance.
4. Automatic renewal process
The automatic renewal process in an opt-out process.
Where automatic renewal has been set, the system will generate the associated invoice for the domain name 30 days prior to the expiry date without needing to request it be issued.
To manage automatic renewals for your domain name, do the following:
- Sign in to your edu.au domain name management account
- Navigate to Products & Services and select the domain name
- Select Settings and under Renewals you can toggle the auto-renew status
The automatic renewal process will attempt to process against the payment methods on file for your account. Your preferred payment method for the automatic renewal can also be added or selected within the Settings referenced in the above section.
5. Consolidated invoicing
Customers to select whether they wish to be invoiced individually for their domain names / orders, or to have their invoices consolidated to reduce the number of payments you'll need to make.
The following options available:
- No consolidation
- Consolidate:
- Daily
- On the first day of each month
- On the last day of each month
- On a specific day of each month
- On a specific day of each week.
To manage consolidation options, do the following:
- Sign in to your edu.au domain name management account
- Navigate to Billing and select the domain name
- Select Settings and select your preferred option and save the changes.
6. Cancelling a registration or renewal
To submit a cancellation request, do the following:
- Sign in to your edu.au domain name management account
- Navigate to Products & Services and select the domain name you wish to cancel
- Select Billing and click Cancellation options
You will be given the option to cancel at the end of the current billing term, or to cancel immediate, and be prompted to provide a reason or reasons for wanting to cancel the domain.
Selecting to cancel at the end of the current billing term will stop any further renewal notifications or invoices from being generated for the domain name, and the standard domain lifecycle applies.
Immediate cancellations are subject to review. If approved, the domain name is suspended for a 72-hour grace period, before being deleted from the registry. Any remaining time on the licence will be forfeited.
Once a registration or renewal has been processed (i.e. on receipt of payment), the registry provides a 72-hour grace period in which the order can be reversed without charge. To have the order reversed and be eligible for a refund, a cancellation request must be submitted through your account within the customer portal within that window.
