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Access and contact details

Access and contact details

Managing and updating your information


Contents:


1. Account level access
2. Recovering account login details
3. Account consolidation
4. Domain level access
5. Updating account details
6. Updating WHOIS details for a domain
7. Bulk updating WHOIS details


1. Account level access


By signing into the management console using your account reference, you have access to the administrative and billing functions relating both to your account and to all domain names under that account. Your account reference will be two or three letters followed by a hyphen and then a series of numbers (for example CL-1234 or ABC-123) and can be found:

  • in the initial welcome email from the time of application
  • at the top right corner of the invoice for your registration/renewal
  • in the subject and first line of the password reset email.

While an initial temporary password will be issued to you in the welcome email, the system will require you to set a new password the first time you sign in.

After this, you can change your account password at any time as follows.

  • Sign in to the management console using your account reference.
  • On the Account tab, navigate down to the Account password section.
  • Select the Edit button and follow the prompts.


2. Recovering account login details


If you need to reset your password, select the Forgot password link on the login page.

Next, enter either your account reference or a domain name under your account and, in the name fields, record who is making the request and submit the form. This will issue an email to the primary and secondary contact email addresses for the account. The email will confirm your account reference and contain a direct link to allow you to nominate a new password for your account.

If your contact details are no longer valid, you will need to complete and return our Change of contact form.


3. Account consolidation


To move domain names between management accounts, or to merge accounts to consolidate domain names under a single account reference, please send a request to registrar@esa.edu.au from the authorised contact.

Please note that if the authorised contacts on the accounts are different, each contact will need to confirm the request (that is, both the existing account holder and the proposed account holder).


4. Domain level access


Domain level login details are assigned to each domain name in your account.

These credentials allow the account holder to grant management access of a single domain name to a third party, such as a different department or individual within an organisation or an external website developer or support technician. The credentials do not, however, give the third party access to view or change other domain names held under the account, or the details against the account itself.

Via the domain level login, the user can manage the following for a single domain:

  • mame server delegation
  • glue records
  • WHOIS lookup contacts
  • zone records (if enabled)
  • website forwarding (if enabled)
  • email forwarding (if enabled).

To view domain level login details, do the following.

  • Sign in to the management console using your account reference.
  • From the Overview tab, select the View summary of all domains link.
  • From under the Domain login column, select the View login link.

To change the domain level login password, do the following.

  • Sign in to the management console using your account reference.
  • From the Overview tab, select the Manage link in the table row for the domain.
  • Select the Update domain console password link.


5. Updating account details


To update the contact details against your account, do the following.

  • Sign in to the management console using your account reference.
  • From the Account tab, select Edit.
  • When you have made your changes, select Update contact details.

To update the name of the organisation listed in the company field and/or for the details displayed on invoices, please send a request to registrar@esa.edu.au from an authorised contact for the account.



Please note

1. While the secondary email is an optional field, the registrar recommends setting both a primary and a secondary email address. All notifications from the management console, including renewal reminders, invoices and password reset requests, will be sent to the email addresses nominated in this section.

2. Changing the account details does not change the registrant or licence holder for the domain names under the account. For the transfer of registrant process see the edu.au Transfers Policy and the Forms and downloads page.




6. Updating WHOIS details for a domain


To change the registrant and/or technical contact displayed via the WHOIS lookup, do the following.

  • Sign in to the management console using your account reference.
  • From the Overview tab, select the Edit DNS link in the table row for the domain.
  • Navigate down to the Domain contacts section.
  • Select the Update link for the contact you wish to change.
  • Once changes have been made, select Update contact.

The WHOIS lookup will only publicly display the name and email fields for the registrant and technical contacts. Address and phone number details will not be displayed but are required fields. If preferred, a role or position title can be used in place of a personal name.

While the registry can also store details for an administrator and billing contact, and the registrar will consider such contacts to be authorised for the associated domain name, these contacts are neither displayed by the WHOIS lookup, nor (as they are not mandatory) are they used by the management console for notifications. Account holders may delete the administrator and billing contacts, or retain them for internal record keeping.

For corrections to the registrant entity (see Item 3 of the edu.au Registration policy) or eligibility details listed against the domain name via the WHOIS lookup, please email registrar@esa.edu.au from an authorised contact for the account.



Please note

1. Each set of contact details is assigned a unique NIC Handle or (Contact ID), which can be set against multiple domains. When updating contact details, the changes will also be reflected against any other .au domain using the same NIC Handle.

2. Although new NIC Handles can also be created and set in the same section of the management console, registrants are instead advised to contact our support team for assistance. This will avoid the creation of duplicate or orphaned sets of contact details in the registry.

3. The registrant contact details must be those of a principal, employee or member of the registrant or licence holder of the domain name. It cannot be a third party. The technical contact may be a third party, as nominated by the registrant.




7. Bulk updating WHOIS details


To update the contact details displayed via the WHOIS lookup for multiple domain names at once, do the following.

  • Sign in to the management console using your account reference.
  • From the Overview tab, select the Bulk WHOIS contact update link.
  • Select the checkboxes for the domains and contact types you wish to update.
  • Complete the fields in the New contact details section.
  • Select Update to submit the changes.

When updated details have been processed, an email confirming the changes will be issued to the nominated address.


Disclaimer

If there is any inconsistency between this guide and the published edu.au policies, please follow the published edu.au policies.

If unsure how to apply the details on this page (or the published policies) to your domain name or the circumstances of your organisation or business, please contact our support team for assistance.

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