* For registrants operating in other Australian time zones and/or escalation of service critical requests. Please leave a message if the call is not answered to received a callback, typically within 15 minutes.
To submit a support ticket or service request, please complete the form below or email firstname.lastname@example.org directly.
Guides and policy details
For information relating to technical support and administering a domain name via the management console, including the application and renewal process, please see the Support and FAQ section.
For information on your obligations as a registrant or licence holder of an edu.au domain name and the permitted use of an edu.au domain name, please see the terms and conditions under the edu.au Registrar Agreement.
For information on the scope of and processes for complaints that can be handled by the edu.au registrar, including eligibility and decisions taken by the registrar, please see Part 3 of .au Domain Administration Rules: Licensing.
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Provided by Education Services Australia Ltd (ESA), a national, not-for-profit company owned by all Australian education ministers, operating as the authorised registrar for the .edu.au namespace and in accordance with licensing rules and policies set by .au Domain Administration Ltd and the .edu.au Advisory Committee.
ESA acknowledges the Eastern Kulin Nation, Traditional Custodians of the land on which our head office stands, and pays our respects to Elders past and present. We recognise the Traditional Custodians of Country across Australia and their continuing connection and contribution to lands, waters, communities and learning.