Contact Us

Contacting Education Services Australia Ltd

ABN 18 007 342 421

Write to us

Email: registrar@esa.edu.au
Website: contact form

Office hours

Monday to Friday
9:00 - 17:30 AEST/AEDT

Call us

National: 1300 885 092
International: +61 3 9910 9829

After hours*

Phone: (03) 9910 9841
Mobile: 0402 892 055

Postal address

PO Box 177
Carlton South VIC 3053

Office Address

Level 22, 180 Lonsdale Street
Melbourne VIC 3000

* For registrants operating in other Australian time zones and/or escalation of service critical requests.
Please leave a message if the call is not answered to received a callback, typically within 15 minutes.

Contact form

To submit a support ticket or service request, please complete the form below or email registrar@esa.edu.au directly.

Further information

Guides and policy details

Technical support

For information relating to technical support and administering a domain name via the management console, including the application and renewal process, please see the Support and FAQ section.

Eligibility details

For information on eligibility and allocation criteria, please see Schedules A of .au Domain Administration Rules: Licensing or view the Self-Assessment Guide for a summary of the review and approval process.

Terms and conditions

For information on your obligations as a registrant or licence holder of an edu.au domain name and the permitted use of an edu.au domain name, please see the terms and conditions under the edu.au Registrar Agreement.

Complaints process

For information on the scope of and processes for complaints that can be handled by the edu.au registrar, including eligibility and decisions taken by the registrar, please see Part 3 of .au Domain Administration Rules: Licensing.

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Provided by Education Services Australia Ltd (ESA), a national, not-for-profit company owned by all Australian education ministers, operating as the authorised registrar for the .edu.au namespace and in accordance with licensing rules and policies set by .au Domain Administration Ltd and the .edu.au Advisory Committee.

Wurundjeri Country, Level 22, 180 Lonsdale Street, Melbourne VIC

ESA acknowledges the Eastern Kulin Nation, Traditional Custodians of the land on which our head office stands, and pays our respects to Elders past and present. We recognise the Traditional Custodians of Country across Australia and their continuing connection and contribution to lands, waters, communities and learning.