Support

Frequently asked questions and user guides

Frequently Asked Questions

How do I recover the login details for my management account?
First, click the [Console] link in the navigation menu on the top of the page.

Next, click the [Forgot password?] link and enter either your account reference or a domain name in your account. The system will then send an email to the primary and secondary contacts set at the account level containing a link to allow you to nominate a new password. The existing password is not reset until a new password is submitted.

For organisations whose domain names are managed under an account belonging to a jurisdictional body, government department or by a third party, you will need to contact the account holder or our support department to have new login details issued.

How do I update the contact details on my managment account?
First, click the [Console] link in the navigation menu and log in using your account reference and password.

Then click the [Account] link in the sub-navigation menu. The followng page will allow you to view and edit the existing contact details against your account. We recommend setting a secondary contact email address to ensure important notifications such as renewal reminders are received.

Please note, if looking to change the company or organisation that is listed as the account holder you will need to contact our support team.

If you need to recover your log in details and are unable to due to the current email address on the account being no longer valid, you will need to complete and submit a [Change of Contact Details form] which can be downloaded from the right hand column of this page.

How do I renew my .edu.au domain name?
Please refer to our [Renewal Info] page available from the [Home] page.

What is the registration/renewal fee and how can I pay for my .edu.au domain name?
The current standard registration fee is $82.50 (including GST) and covers a 2 year registration period.

Further information can be found in the [Pricing Policy] and [Pricing Notice].

The registrar accepts payment by credit card, direct deposit, cheque and BPAY.

How do I update the details returned by the WHOIS lookup?
First, click the [Console] link in the navigation menu and log in using your account reference and password.

On the [Overview] tab, click the [Edit DNS] link beside the domain name you are looking to update. From the contact information table, click the [Modify] link in the right hand column to view and edit the existing contact details stored in the registry for the corresponding contact type.

A [Bulk WHOIS contact update] option can also be found under the [Accounts] tab.

If looking to change the registrant field being returned by the WHOIS (not the registrant contact), please referred [policy 8] or contact our support team.

How do I apply for a .edu.au domain name and when will my application be processed?
First, click the [Register] link in the navigation menu on the top of the page.

This will take you to our online order form where you can submit your application. You will be required to provide the domain(s) you wish to register, contact details for the registrant, eligibility details for the registrant, a supporting statement and preferring billing method.

Most applications are reviewed and processed same or next day - once processed applicants will receive an email either confirming the domain name has been registered, or that the application has been rejected and the reasons for the rejection.

Where additional information is required or the registrar needs to request further information from the applicant or contact third parties such as education or training authorities or the policy committee in order to complete a review, applications can take up to 10 business days to process.

Is my organisation eligible for a .edu.au domain name?
Please click the [Policy] link in the navigation menu on the top of the page and refer to policy 2. This policy provides a list of eligible entity types and the criteria by which each is assessed for eligibility.

Our online self-assessment form can also be found on the [Home] page.

How do I change the name servers / hosting provider for my .edu.au domain name?
First, click the [Console] link in the navigation menu and log in using your account reference and password.

On the [Overview] tab, click the [Edit DNS] link beside the domain name you are looking to update. From the server host name table, click the [edit] link in the top right hand corner to enable editing of the existing records. Enter the name servers given to you by your hosting provider and click [Update].

Please note that due to DNS caching these changes can take a number of hours to take effect.

Warning: If moving between providers please ensure that your new provider is aware of any existing services you have attached to your domain name and that they have created all the necessary records on their servers prior to changing the details in the management console to avoid disruption to your website or emails.

How do I change the DNS records (e.g. A, MX, CNAME, TXT) for my .edu.au domain name?
If you are hosting your DNS records through the management console:

    First, click the [Console] link in the navigation menu and log in using your account reference and password.

    On the [Overview] tab, click the [Manage] link beside the domain name you are looking to update followed by the [ZoneManager] link to view, add, delete and edit DNS records.

    If this for a new account, please select [Upgrade or Downgrade Hosting Package] and add the free [Domain Manager] to enable the service.
If you are using a third party hosting provider, you will need to contact them directly. Your hosting provider can be identified by clicking the [WHOIS] link in the navigation menu and entering your domain name. The name servers returned by the lookup correspond to the provider currently managing your DNS records.

Please note that due to DNS caching changes to DNS records can take a number of hours to take effect.

Warning: Records in the [ZoneManager] only take effect if the domain name is delegated to our name servers.

How do I create glue records for name servers based on my .edu.au domain name?
First, click the [Console] link in the navigation menu and log in using your account reference and password.

On the [Overview] tab, click the [Edit DNS] link beside the domain name you are looking to add records for. On the base of following page click the [Create & modify a server host name] link view, add, delete and edit glue records.

Please note: glue records alone will not allow the server host name to resolve - you must also create the corresponding A record on the servers hosting the DNS records for your domain name.
Support Categories

General Information



Domain Name Registration



Account and User Management



Hosting and DNS Records



Billing and Invoicing




Form Downloads

Warranty Form

Warranty Form for Sole Traders
Warranty Form for Partnerships
Warranty Form for a Project or Program

Change of Contact Details

Transfer of Registrant